Cancellation policy

Replenishment cancellation policy

Replenishment is our optional repeat-delivery service. You only join if you choose it, and you can leave whenever you like.

How it works

You choose the products and how often they arrive (every 6 to 20 weeks).
Your first box is paid at checkout. Each later box is charged on the day it is prepared.
Your next box date, contents and price are always shown in your account.

Skip, change or pause

Sign in to your account, open My replenishment, and skip a box, change the date or frequency, swap products, or pause. Changes made before a box is prepared apply to that box.

Cancel

Sign in, open My replenishment, choose your subscription, press Cancel and confirm. That is it: no calls, no emails, no fees, no notice period and no minimum number of boxes. Cancelling stops all future boxes and charges. A box that has already been prepared or dispatched will still arrive.

Your 14-day right to cancel

You can cancel your replenishment within 14 days of starting it. You can also return any unopened box within 30 days of delivery for a refund, as set out in our Refund policy.