Refund policy

Returns and refunds

We want you to love your routine. If something is not right, email hello@lucid-skincare.com first and we will sort it out.

Damaged, faulty, wrong or lost orders

If anything arrives damaged, leaking or incorrect, email us within 14 days of delivery with your order number and a photo of the product and the box. If your parcel has not arrived within 12 working days of dispatch, email us with your order number.

We will send a free replacement or give you a full refund, including delivery. You do not need to send anything back.

Changed your mind?

  • You can return products that are unopened and unused, with any seal intact, within 14 days of delivery.
  • For hygiene reasons we cannot accept opened or used skincare, unless it arrived damaged or faulty.
  • Return postage is paid by you. If you are outside the UK, this includes international postage. We recommend a tracked service, as we cannot refund items that do not reach us.

How to return a product

  1. Email hello@lucid-skincare.com with your order number and the items you would like to return.
  2. We will reply with the return address and instructions.
  3. Send the items back unopened within 14 days of telling us.

Refunds

Once we receive and check your return, we refund the cost of the products to your original payment method within 14 days. If you return your whole order within 14 days of delivery, we also refund the standard delivery charge you paid.

Your legal rights

If you are in the UK, the Consumer Contracts Regulations give you the right to cancel within 14 days of receiving your order, provided the products are unopened. This policy does not affect your statutory rights.

Replenishment orders

Each replenishment box is covered by this policy in the same way as a one-off order. You can skip, change or cancel future boxes at any time from your account.

LUCID Skincare, Western House, 10 Howton Road, Newton Abbot, TQ12 6NB, United Kingdom. Email: hello@lucid-skincare.com